Last Updated: 22/10/2025

Welcome to realtty.ai (“Company,” “we,” “our,” or “us”). realtty.ai provides an AI-powered real estate assistant and AI chatbot platform that helps agents, buyers, and businesses analyze property data and automate customer interactions. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website www.realtty.ai (the “Site”) or use any of our related products and services (collectively, the “Services”). By using our Services, you agree to this Privacy Policy. If you do not agree, please discontinue use of our Services.

1. Information We Collect

We collect the following types of information to operate and improve our Services:

A. Information You Provide

• Account Information: When you register or use our platform, we may collect your name, email address, phone number, company name, and login credentials.
• Chat or Conversation Data: We collect the text or data you input into our AI chat systems, and the corresponding AI responses, to deliver and improve functionality.
• Payment Information: When purchasing paid features or subscriptions, billing details are processed securely through third-party payment gateways (we do not store full payment card data).
• Uploaded Content: Any files, images, or documents you choose to upload while using our Services.

B. Information Collected Automatically

When you visit or use our Services, we automatically collect:

• Device and Usage Data: IP address, browser type, operating system, referring URLs, and usage activity (pages viewed, clicks, session time).
• Location Data: General geographic location inferred from your IP address.
• Cookies and Tracking Technologies: We use cookies, analytics tools (e.g., Google Analytics, Meta Pixel), and similar technologies to enhance performance and measure engagement.

C. Information from Third Parties

We may receive limited user data from integrations or partners (such as CRM systems, payment providers, or analytics tools) in compliance with their respective privacy policies.

2. How We Use Your Information

We use your data for purposes including:

• To operate, maintain, and improve our Services.
• To deliver AI-generated insights and chatbot interactions.
• To personalize your experience and tailor AI recommendations.
• To communicate with you about updates, support, and promotions.
• To manage subscriptions, payments, and account access.
• To monitor usage, detect fraud, and ensure platform security.
• To comply with legal obligations and enforce our Terms of Service.

We do not use your personal data to train public AI models or sell it to third parties.

3. How We Share Information

We do not sell your personal data. We may share data under the following limited circumstances:

• Service Providers: With vendors that perform services on our behalf (e.g., hosting, analytics, payment processing, email delivery).
• Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
• Legal Requirements: When required to comply with applicable law, court order, or governmental regulation.
• With Consent: If you explicitly authorize us to share data with another entity.

All third parties are obligated to protect your data and use it only as instructed.

4. International Data Transfers

As a global platform, your information may be transferred to and processed in countries where we operate, including the United Arab Emirates, United Kingdom, United States, Canada, Australia, and New Zealand. We implement appropriate safeguards, such as Standard Contractual Clauses (SCCs), to ensure your data is protected according to applicable privacy laws (e.g., GDPR, CCPA, and UK Data Protection Act 2018).

5. Data Retention

We retain personal data only for as long as necessary to:

• Provide Services and fulfill contractual obligations.
• Comply with legal and accounting requirements.
• Resolve disputes and enforce our policies.

When data is no longer required, we securely delete or anonymize it.

6. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data.
• Restrict or object to certain types of data processing.
• Request data portability.
• Withdraw consent for marketing or data use at any time.

To exercise these rights, contact us at privacy@realtty.ai. We will respond in accordance with applicable laws (e.g., GDPR within 30 days).

7. Cookies and Tracking

We use cookies to:

• Authenticate users and remember preferences.
• Analyze traffic and improve website performance.
• Support marketing and advertising campaigns.

You can control cookies via browser settings. Disabling cookies may affect certain functionalities.

8. Data Security

We use technical and organizational measures to protect your information, including encryption, access control, and secure data centers. However, no system is 100% secure, and we cannot guarantee absolute protection.

9. Children’s Privacy

Our Services are not directed at children under 18 years old (or the minimum digital consent age in your region). We do not knowingly collect personal data from minors. If you believe a child has provided data, contact us to have it removed.

10. Third-Party Links

Our Services may contain links to third-party websites or services not operated by us. We are not responsible for their privacy practices or content. We encourage users to review those privacy policies separately.

11. Changes to This Privacy Policy

• We may update this Privacy Policy from time to time.
• The latest version will always be available at www.realtty.ai/privacy-policy.
• Material changes will be communicated through the Site or by email.

12. Contact Us

If you have any questions or privacy concerns, please contact:

realtty.ai
📧 Email: privacy@realtty.ai
🌐 Website: https://www.realtty.ai